Velisse #007

We specialise in supplying factory-direct UA (unauthorised authentic) versions of limited edition and luxury fragrances, allowing us to offer significantly lower prices than traditional retail or resale markets.

Our goal is to make sought-after styles accessible, so you can wear and enjoy your favourite scents without the inflated retail or resale costs.

All product images shown on our site are of our actual inventory and fully represent what you will receive.

An order is generally processed within 2-3 business days and shipping typically takes 14-21 days

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

Return & Refund Policy

At Velisse, we take pride in ensuring every order is carefully prepared and delivered correctly. Due to the nature of our products, we have a limited return and refund policy outlined below.

Order Changes & Cancellations (Before Shipping)

If you need to cancel or make changes to your order, you must contact us within 2–3 days of placing your order, while it is still in the processing stage.

Once your order has been shipped, we are unable to cancel or modify it.

Damaged or Incorrect Items

We will gladly offer a replacement or refund if:

• You received the wrong item, or
  
• Your order arrived damaged
  

To be eligible, you must contact us within 48 hours of delivery and provide:

• Your order number
  
• Clear photos of the item received and the packaging
  

This helps us resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind (unless it is within 2-3 business days of ordering)
  
• Incorrect items selected by the customer (unless it is within 2-3 business days of ordering)
  
• Opened or used products
  

This policy is in place for hygiene and safety reasons.