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Frequently asked questions
Can I Return The Products If Im Unhappy With Them ?
At Velisse, we want you to love your purchase. Once your order has been delivered, you may request a return only if the product is defective or damaged upon arrival. We carefully inspect each item to ensure quality, but if you experience any issues, please contact us within 7 days of receiving your order. This policy ensures a fair and consistent experience for all customers while maintaining the integrity of our products.
How do I choose a scent if I’m new to fragrances?
Start with the occasion and vibe you want (fresh for daytime, cozy for evenings, elegant for events), then pick a note family that matches what you already enjoy in soaps/candles—citrus & aquatic (clean/bright), floral (soft/romantic), gourmand/vanilla (sweet/comforting), woody/amber (warm/confident). Try 3–4 samples max: spray on paper first, then on skin; give each scent 30–60 minutes to reach the dry-down before deciding (skin chemistry matters). Keep testing simple—don’t overload your nose—and wear one scent per day to see longevity and projection. Still unsure? Email us at velissefragrances@gmail.com with a few scents you like (or the mood you want), and we’ll recommend 2–3 matches.
How do i Know Velisse Fragrances isn't a scam ?
Just ask our thousands of customers—or browse the verified reviews and testimonials on our website. At Velisse, our priority is your experience. From clear communication to fast, tracked shipping and a no-fuss 7-day return window, we make every step seamless and support you with responsive, real-human service. With encrypted checkout, tracked delivery, and a straightforward 7-day change-of-mind return policy, you can shop with confidence, knowing you’re choosing top-quality fragrances from a trusted brand that puts craftsmanship and customer care first.
How much does shipping cost?
We offer free Standard Shipping on all orders and an optional Express upgrade for a flat $10; all orders are tracked. You can request an Express upgrade before dispatch by emailing velissefragrances@gmail.com, and we ship internationally where available (transit times vary by destination and customs). Delivery to PO Boxes/Parcel Lockers is supported in most regions. If your parcel is delayed or appears lost, contact us and we’ll investigate with the carrier. We also offer a 7-day change-of-mind return window.
Are Velisse products original ?
All of the items we offer are Unauthorised Authentics — they’re produced to the same high standards, materials and specifications as the originals but aren’t distributed through the official brand channels. This allows us to provide our customers with exceptional quality at a much more accessible price.